Privacy policy for the mobile app "Finfluence"

Effective Date: December 16th, 2018

Data protection information

The protection of personal data is very important to us. Finfluence has been designed from the ground up with privacy in mind. This is explained in detail in this document. We treat your personal data confidentially and according to the legal data protection regulations as well as our privacy policy. This privacy policy applies to our mobile iPhone and Android apps (hereinafter "App"). It explains the type, purpose, and scope of data collection. We would like to point out that data transmission over the Internet can be subject to security gaps. A complete protection of the data against access by third parties is not possible. Translated with

Responsible for data collection

Norbert Frank
Marie-Juchacz-Str. 5
40470 Düsseldorf
Telefon: +49 211 63556456 (no support)

Information Collection and Use

The app is designed in such a way that no personal data needs to be disclosed in order to use it. There are few features that establish an Internet connection and transmit personal data such as e-mail addresses and IP addresses.

In-App-Purchase via the Google Play Store or Apple App Store

The app includes features to purchase paid content from the device's app store vendor (Google Play Store for Android devices and Apple App Store for iOS devices). The app uses the technical interface provided by the vendor to determine whether a purchase has been made. This involves communication with the provider's app store. The transferred data will be processed in accordance with the provider's data protection regulations and are not accessible to us.


The app can be linked to a personal Dropbox account. The data transferred is subject to Dropbox's privacy policy. Finfluence does not have access to your personal data.


The app can be configured to periodically check for updates. By default, this is disabled. If enabled, a file will be loaded from a Finfluence server. The app does not upload any data and we will not store your complete IP address. We may collect anonymous usage statistics. These anonymous statistics do not contain any personal data.

E-Mail to our Support

An e-mail can be sent from the app to our support team. This is not done via the app, but via your e-mail program. If you send us an e-mail, the e-mail and the data contained in it will be stored by us for the purpose of processing the request and in the event of follow-up questions. Of course you can use a pseudonym instead of your real name. There will be no further processing or use.

We use the cloud-based ticket system Freshdesk (Freshworks GmbH, Alte Jakobstraße 85/86, Hof 3, Haus 6, 10179 Berlin, Germany) for customer inquiries sent to us by e-mail. The data is processed exclusively via SSL and the computer centres comply with the EU Safe Harbor guidelines. Further information on data protection and compliance with GDPR at Freshdesk can be found here: FreshDesk is certified under the Privacy Shield Agreement, providing an additional guarantee of compliance with European data protection legislation (

Right to information, correction, deletion, blocking

You will receive information at any time and free of charge about the personal data we have stored about you as well as about the origin, the recipient and the purpose of data collection and data processing. You also have the right to request the correction, blocking or deletion of your data. You can contact us at any time at the address given in the imprint.

In addition, you have the right to contact a data protection supervisory authority at any time in the case of a complaint.

Changes to this Privacy Policy

We reserve the right to change privacy policy at any time in compliance with the legal requirements.