Effective Date: December 16th, 2018
Data protection information
Responsible for data collectionNorbert Frank
Telefon: +49 211 63556456 (no support)
Information Collection and Use
The app is designed in such a way that no personal data needs to be disclosed in order to use it. There are few features that establish an Internet connection and transmit personal data such as e-mail addresses and IP addresses.
In-App-Purchase via the Google Play Store or Apple App Store
The app includes features to purchase paid content from the device's app store vendor (Google Play Store for Android devices and Apple App Store for iOS devices). The app uses the technical interface provided by the vendor to determine whether a purchase has been made. This involves communication with the provider's app store. The transferred data will be processed in accordance with the provider's data protection regulations and are not accessible to us.
The app can be configured to periodically check for updates. By default, this is disabled. If enabled, a file will be loaded from a Finfluence server. The app does not upload any data and we will not store your complete IP address. We may collect anonymous usage statistics. These anonymous statistics do not contain any personal data.
E-Mail to our Support
An e-mail can be sent from the app to our support team. This is not done via the app, but via your e-mail program. If you send us an e-mail, the e-mail and the data contained in it will be stored by us for the purpose of processing the request and in the event of follow-up questions. Of course you can use a pseudonym instead of your real name. There will be no further processing or use.
We use the cloud-based ticket system Freshdesk (Freshworks GmbH, Alte Jakobstraße 85/86, Hof 3, Haus 6, 10179 Berlin, Germany) for customer inquiries sent to us by e-mail. The data is processed exclusively via SSL and the computer centres comply with the EU Safe Harbor guidelines. Further information on data protection and compliance with GDPR at Freshdesk can be found here: https://www.freshworks.com/gdpr/ FreshDesk is certified under the Privacy Shield Agreement, providing an additional guarantee of compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000KzX1AAK&status=Active).
Right to information, correction, deletion, blocking
You will receive information at any time and free of charge about the personal data we have stored about you as well as about the origin, the recipient and the purpose of data collection and data processing. You also have the right to request the correction, blocking or deletion of your data. You can contact us at any time at the address given in the imprint.
In addition, you have the right to contact a data protection supervisory authority at any time in the case of a complaint.